How long does it take to process my order?

We strive to dispatch orders within 24 hours, excluding weekends and public holidays. Please note that this timeline does not apply to preorders.

How long does it take for the order to be delivered?

Delivery times vary depending on the destination country. All orders are shipped from our central warehouse in Ljubljana, Slovenia.

For most European destinations, you can choose between Standard delivery via GLS or Express delivery via DHL. For orders destined for countries outside Europe, we exclusively offer DHL Express delivery.

For specific delivery timelines, please refer to the information provided below. Keep in mind that the delivery times mentioned are calculated in "business days," excluding weekends and bank holidays. 

Delivery times:

Slovenia | €5 | 1-2 days Standard | Free over €160

Croatia | €6 | 2-4 days Standard | Free over €160 | Express: €20  | 1-2 days

EU countries | €10 | 3-7 days standard | Free over €220 | Express: €20  | 1-2 days | Excl.: Cyprus, Vatican City, Malta, Monaco

Cyprus, Vatican City, Malta, Monaco | €20 | 1-2 days | Free over €500

Switzerland, United Kingdom, Iceland, Liechtenstein, Norway | €20 | 1-2 days | Free over €500 | DDP parity (import taxes and duties included in the shipping fee)

Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia | €20 | 1-2 days | Free over €500 | Import taxes and duties will apply

Rest of the World | €25 | 1-2 days | Free over €500 | Import taxes and duties will apply

USA and Canada | Please visit our US & Canada shop at www.alpinenation.com.

Personal Pick up

Packages can be picked up every working day (Monday-Friday) from 8:30 to 16:30 at the following address: Ulica Jožeta Jame 12, 1210 Ljubljana, Slovenia.

Read more in our Shipping Policy.