Terms of service

The general online sales conditions of the company Alpine Nation d.o.o. (hereinafter: Alpine Nation) constitute an agreement between the customer (individual natural or legal persons) and the company Alpine Nation d.o.o. namely for online ordering at Alpinenation.com. If the end user has access to the online order or it is used for other purposes, they are bound by the provisions of these Terms and Conditions. An end user who does not agree with these terms of use for online ordering may not use this service.

 

The online shop is owned and managed by:

Alpine Nation d.o.o.
Registered office address: Gabrščkova ulica 24, 1000 Ljubljana, Slovenia
VAT ID: SI11414928
Liable for VAT: YES
Company registration number: 8686823000
Registered in: Slovene Business Registry
Date of registry: 31.07.2020
Registered under the number: 0463-01-20200723-003264
Main activity: 47.910 (Retail via mail order houses or internet)

Legal representative: Sandra Šuc

Bank details:
Banka Intesa Sanpaolo d.d.
IBAN: SI56 1010 0005 8610 208
BIC (SWIFT): BAKOSI2X

Email: info@alpinenation.com
Phone: +386 40 271 850

 

Prices

All prices displayed on the website are in Euros and include the Slovene value added tax (VAT) rate of 22%, unless explicitly stated otherwise. If the customer is from a different EU member country, the final price might change based on the VAT rate of the country of the customer. The formula used to calculate the price is: price displayed on the website / 1,22 * (1 + VAT rate of the customer's country).

If the customer is from outside the EU, no VAT will be charged. The final price will be: price displayed on the website / 1,22.

The final price will be calculated after the customer enters the shipping information. 

Prices are valid on the day of purchase i.e. the moment of checkout on the Alpine Nation web store. Prices are valid for the given payment methods and under the supplied terms and conditions.

Should the price of an item change during processing of an order, the customer will be notified. The seller will do their very best to attempt to provide the customer a lower price or offer a mutually acceptable solution.

 

Information About Past Orders

Information about past orders is kept in the Alpine Nation web store database. Our web store operates on the Shopify SaaS platform. Customers can browse their past orders through the web store interface ONLY if they registered and opened an account on the web store prior to completing their order.

 

Purchase process

Customers can purchase our products on the website that is available at: https://www.alpinenation.com. 

Purchasing is carried out by the customer by adding selected items to their shopping cart. The products and quantities in the cart can be changed at any moment before final confirmation.

Placing an order is completed in the following steps:

Step 1: Enter your shipping address and contact information (or sign-in to your account)

In this step, you must provide your shipping address and contact information. You also select your desired delivery method (shipping or personal pick up). 

We will use the contact information to send you the order confirmation and any updates regarding your order. The chosen courier service will also use the contact information in case they need to reach you when delivering the order.

You can choose to store all the entered information in the web store's database so that it will automatically get pre-filled the next time you visit and make a new order.

You can also choose to create an account with out web store by entering a username and password. Having an account will enable you to see all your past orders as well as unlock some other features on the web store.

If you already have an account with us, you can log in to your account at this step and all your information will be pre-filled. You can then edit them as necessary. 

Registration is not required to successfully place an order. 

Step 2: Select shipping method

The shipping methods available to you will be displayed and you select your preferred shipping method. 

Step 3: Select payment method 

You can choose among a wide range of secure payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay
• Klarna Pay Later
• Klarna Pay Now
• Klarna Slice It
• Klarna (General)
• iDEAL
• iDEAL in3
• SOFORT Banking
• Bancontact
• EPS
• Przelewy24
• KBC/CBC Payment Button
• Belfius Direct Net
• SEPA Bank Transfer
• Bank Deposit
• Billie
• Twint
• blik
• BANCOMAT Pay
• Alma
• Satispay
• Trustly
• MB Way
• Multibanco
• Cartes Bancaires
• UnionPay
• PayPal
• Cash on Delivery (Only available in Slovenia, Croatia, Czech Republic, Slovakia, Romania, Hungary)

Please note: The availability of payment methods may vary depending on your country or the currency selected at checkout.

Alpine Nation d.o.o. reserves the right to add, remove, or temporarily disable any payment method at any time and without prior notice.

The list of accepted payment methods published in these Terms may become outdated. By placing an order, you acknowledge and agree that the payment methods shown at checkout are the currently available options, and that Alpine Nation is under no obligation to provide or restore payment methods previously listed.

In this step, you can also choose to enter a billing address that is different from your shipping address. If you wish to use a different billing address, you must select "Use a different billing address" and enter the desired billing address.

Step 4: Review order

You can review your order and if necessary change any information prior to submitting (completing) your order. If you need to change any information, you can go back and do so.

Step 5: Complete order

Once you are sure all the entered information is correct, click on "Complete order". By clicking on “Complete order” you agree to our terms of service and you agree to the payment of the amount indicated on the order.

Step 6: Order Confirmation

Once we receive your request, we will send you a summary of your order by email. The contract of sale of ordered products between seller and customer is irrevocably established at this point.

For further information about your order or any additional changes to the order, you can reach us at info@alpinenation.com.

 

Notification of the contract

After completing the order, the customer will receive an order confirmation by email. We may call or contact the customer to verify data or confirmation of delivery. The purchase process for legal persons is the same as for natural persons, only at the end of the purchase, the company and the tax identification number of the company need to be written. The payment options are the same.

The contract (order) is stored in electronic form on the supplier's servers and is made available to the customer at any moment in their user profile (My account).

 

Invoice

The customer will receive the invoice for their order electronically within 8 days of fulfilling the order. If you did not receive your invoice within this time frame, please contact us at info@alpinenation.com and we will send it immediately.

 

Registration

Each registered user has their own username and password, with which they identify themselves on our website. The user’s password is confidential and known only to the user. 

The user consents that only the user or a person the user has authorized will act on behalf of the user and use the user’s username and password

For business purposes, we collect the following personal information: 

• Name and surname
• Address
• Email address
• Phone number
• User name (which is the same as email address)
• Password in hidden form
• Other data the user enters on our webshop

By registering, the user agrees to receive notifications about their order or automated notifications. If the user checks “Subscribe to our newsletter” while registering, the user agrees to receive emails about special sales, new items and potential giveaways. The user can unsubscribe from this at any time. 

Users are responsible for the accuracy of the provided data.

Each registered user allows the use of the above mentioned personal data for the means of fulfilling orders and any other communication, related to their order. According to the Electronic Communications Act, the email address can be used for direct marketing. 

 

Returns: The cooling off period (the right of withdrawal)

You have the right to cancel and return your order within 30 days of receiving it, for any reason and without the need to provide justification.

To be eligible for a refund, the returned item(s) must be in their original condition – unused, unwashed, undamaged, with all original tags attached, and in the original packaging provided at the time of purchase.

To start your return or exchange, please visit our Returns & Exchange Portal and follow the instructions. You will be asked to fill out a short return form and select your preferred return method. This step is required so we can process your return quickly and correctly.

Once we receive your return, we will process your refund using the original payment method within 14 days. If you paid with a gift card, the refund will go back onto the same card. For orders paid using multiple payment methods (e.g. card and gift card), the refund will be split accordingly.

Return shipping is free for customers in the following countries when using our GLS return service: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, and Sweden.

Customers in other EU countries or outside the EU can request a prepaid DHL return label for a flat €20 fee, which will be deducted from the refund. If your country requires import processing, an additional €15 handling fee may apply. You may also return items with your own courier at your own expense.

Unfortunately, exchanges are not available for customers outside the EU. You may return the item(s) and place a new order. Inside the EU, we cover the shipping costs of sending out a replacement once. For repeated exchanges, you will need to return the item for a refund and place a new order.

Please return your items to:

Alpine Nation d.o.o. – Returns
Ulica Jožeta Jame 14
1210 Ljubljana
Slovenia

If you are unable to complete the return form online, please include the following information inside your parcel:

• Your order number
• Which item(s) you are returning or exchanging
• If applicable, which item(s) you would like instead
• If requesting a refund and you paid by bank deposit, please include your IBAN and the account holder name

Note: We reserve the right to refuse cash on delivery (COD) parcels or any returns that do not comply with our return policy. For more details, please refer to our full Return & Refund Policy.

Guarantees: Faulty products and material defects

We put great effort into personally inspecting every product we send out to ensure the highest quality. However, due to the nature of textile products, material defects can in rare instances occur and pass by our quality assurance process unnoticed. If that happens, we will do everything we can to fix the issue as soon as possible.

If you believe that you have received a faulty product or a product with a material defect, it is important that you contact us immediately after observing the defect on your item. 

In accordance with the Slovenian Consumer Protection Act (“ZVPot-1“) and the EU's Consumer Rights Directive, you must notify us within 2 months of observing the faults or material defects. You can claim for such faults and material defects within 2 years from the date of receiving your products. If the garment is older than two years, you can no longer claim this guarantee. 

Damage and/or malfunctions resulting from improper use, negligence, failure to follow care instructions, damage by external factors such as (but not limited to) exposure to excessive heat, damage caused intentionally or by altering or modifying the products, Acts of God are not covered by this guarantee.

If your product breaks within the first year of normal usage, it is assumed that the problem existed when you received the product (unless it was a result of irregular use or external factors). Therefore, you have the right to a repair or replacement free of charge, or if this turns out to be too difficult or costly, you may be offered a price reduction or your money back.

If your product breaks after one year, you still have the right to have your product repaired or replaced for free or, at least, to a price reduction or your money back. However, you may need to prove that the problem existed when you received the goods.

You can start a claim by sending us an email to info@alpinenation.com with a brief description of the fault and photos. Sometimes, the photos may be sufficient in order to grant a refund or a replacement free of charge. We do, however, reserve the right to examine the product physically in which case the customer must send the product to us. We are not responsible for any damages that occur during shipping or any lost packages. It is the customer's responsibility until the package arrives to us.

Each claim is treated and assessed manually. It may therefore take between 14-30 days before a decision is made and can be communicated to you. Non-approved claims are returned to the buyer.

 

Products and services 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer or phone monitor's display of any color will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We wish to facilitate our clients’ purchases as much as possible, so we are available for any additional information via info@alpinenation.com. We also allow for the return or exchange of products according to our Return Policy.

 

Limitation of Liability

The seller will do their best to guarantee all information published on this website is up to date and accurate. Even so product features, availability and price may change so rapidly that the seller is unable to update all information. In such a case the seller will notify the customer of any changes and allow them to cancel the order or change it for a different product.

We reserve the right to make any changes to the content on our website.

 

Complaints and disputes

Alpine Nation respects the current consumer protection legislation and seeks to do its best to fulfil its duty to provide an effective complaint handling system. 

Within 5 business days we will confirm that we have received the complaint and let the customer know how long it will take to handle their complaint. We will update the customer regularly.

In case of a complaint, customers can get in contact with us by e-mail (info@alpinenation.com). The complaint processing procedure is confidential. 

We are aware that the essential characteristic of consumer disputes is the disproportion between the economic value of the claim and the time needed and the costs arising out of the resolution of the dispute, which is also the main obstacle for the consumer not to bring a dispute before the court. That is why we strive to do our best to resolve any disputes by mutual consent.

 

Out-of-court settlement of consumer disputes

In accordance with the legal norms, Alpine Nation does not recognize any performer of out-of-court settlement of consumer disputes as competent to deal with a consumer dispute that the consumer could start in accordance with the Act on Out-of-Court Consumer Dispute Resolution.

 As a provider of goods and services running a webshop in the territory of the EU, we are obliged to publish a link to the Online Dispute Resolution Platform (ODR) on our website. The platform is available to consumers on this website.

This arrangement is based on the Law On Out-Of-Court Consumer Dispute Resolution, Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

 

Code of Conduct According to Electronic Commerce Market Act:

Alpine Nation conducts its business according to the Electronic Commerce Market Act and other regulations accepted on its basis. More information about the Electronic Commerce Market Act can be found on the website of the Official Gazette of the Republic of Slovenia.