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Holiday Return and Exchange Policy (valid between November 12th and December 31st, 2024)
We want to make holiday shopping hassle-free! That’s why we’ve extended our return period for the season. All purchases made between November 12, 2024, and December 31, 2024, qualify for an extended 60-day return or exchange period.
This means you’ll have even more time to ensure your gifts are perfect—or to make adjustments if needed! Our standard conditions for returns still apply.
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Return Policy
We try our hardest to make the best products possible and to make every customer happy. If we fall short and if you are not completely satisfied with your purchase, you have 30 days (from the day you received your order) to return it for a full refund or exchange.
The items you wish to return must not be worn, washed or damaged and must be in their original packaging with all the tags still attached. If the returned items do not meet all the above conditions (have stains, signs of use, have been washed, have odour or any other damage), we reserve the right to refuse the refund.
Read the full details here: Refund policy.
Initiate Your Return or Exchange:
Start your return or exchange through our Return & Exchange Portal.
For any questions or concerns about the process, feel free to get in touch:
- Email: info@alpinenation.com,
- Chat: Send us a message via live chat,
- Phone: +386 40 271 850 (Monday–Friday, 9 AM–5 PM CET)
- Social Media: Reach out to us on our social channels
We’re here to help every step of the way!