How long does it take to process my order?
We strive to dispatch orders within 24 hours, excluding weekends and public holidays. Please note that this timeline does not apply to preorders.
How long does it take for the order to be delivered?
Delivery times vary depending on the destination country. All orders are shipped from our central warehouse in Ljubljana, Slovenia.
For most European destinations, you can choose between Standard delivery via GLS or Express delivery via DHL. For orders destined for countries outside Europe, we exclusively offer DHL Express delivery.
For specific delivery timelines, please refer to the information provided below. Keep in mind that the delivery times mentioned are calculated in "business days," excluding weekends and bank holidays.
Delivery times:
Slovenia | €5 | 1-2 days Standard | Free over €160
Croatia | €6 | 2-4 days Standard | Free over €160 | Express: €20 | 1-2 days
EU countries | €10 | 3-7 days standard | Free over €220 | Express: €20 | 1-2 days | Excl.: Cyprus, Vatican City, Malta, Monaco
Cyprus, Vatican City, Malta, Monaco | €20 | 1-2 days | Free over €500
Switzerland, United Kingdom, Iceland, Liechtenstein, Norway | €20 | 1-2 days | Free over €500 | DDP parity (import taxes and duties included in the shipping fee)
Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia | €20 | 1-2 days | Free over €500 | Import taxes and duties will apply
Rest of the World | €25 | 1-2 days | Free over €500 | Import taxes and duties will apply
USA and Canada | Please visit our US & Canada shop at www.alpinenation.com.
Personal Pick up
During our busy season from November 18 to December 8, local pick-ups will be available exclusively on Thursdays: November 21, November 28, and December 5. Please note that during this period, our showroom will be closed, and product trials will be unavailable until December 8, 2024.
Starting December 5, pick-ups will be available on the regular schedule:
Packages can be picked up every working day (Monday-Friday) from 8:30 to 16:30 at the following address: Ulica Jožeta Jame 12, 1210 Ljubljana, Slovenia.
Read more in our Shipping Policy.